Contact support
Please contact our support team in the following cases:
- you can’t install the app, it keeps redirecting to the installation screen
- 503 error in the admin panel
- Multi-Announcement bar gives the 404 error in the Display rules setting
- can’t select the necessary location in the bar targeting settings
No bar on the storefront
The bar is not displayed on the storefront
It’s likely you need to clear the cache and check if the bar is enabled.
Low speed
The application speed is low. What could be the issue?
Most likely, there’s a traffic problem.
Price formats and currencies
I need to show prices with commas and/or in another currency in the Upsell & Cross-Sell widgets.
The app’s currency format depends on:
- currency settings in the app (General settings > Currency) and in Shopify (Settings > Store details > Store currency > Change formatting)
- user’s browser locale settings. Different visitors may see different currency displays, as countries have their own currency formats.
