You can set up automatic emails to ask customers for reviews after their order is marked as completed. Go to the Email section.
The Activity section shows analytics data:
- number of emails sent,
- number of reviews received,
- conversion rate,
- activity log shows request emails sent during the last 30 days, including recipients, orders, delivery status, and any send failures.
Enabling review request emails
Use the toggle Send review request emails to activate or deactivate automatic review requests. When disabled, no review request emails will be sent.
You can also customize the following settings for the emails:
- Store name field defines the name used in review request emails. This is the name customers see as the sender (brand identifier). By default, it uses the store name configured in your store’s brand settings.
- Reply-to email field sets the email address where customer replies will be sent.
- Send email after — сhoose the email trigger among the following events:
- Order fulfilled
- Shipping
- Estimated delivery
- Order delivered
- Delay setting defines how long the system waits after the trigger event before sending the email. For example, if it’s set to 14 days, the email will be sent 14 days after the order is fulfilled.
- Subject line field defines the email subject shown to customers. You can use placeholders to personalize the message:
-
- {{customer_name}} — inserts the customer’s name
- {{store_name}} — inserts the store name
