It can occur if you’ve made a copy of your Magento store that used our extension. As a result, there can be two or more Searchanise extensions with the one account and the same API key.
In this case, we recommend you to create a separate Searchanise account for your test store. To do so, follow these steps:
- At your test store, create a backup of the core_config_data table in case something going wrong.
- Execute the following SQL query in the database of the test store:
DELETE FROM core_config_data WHERE path LIKE 'searchanise%';
- Clear the cache in the Magento admin panel to receive a new API key for the test store.
- Go to the Searchanise control panel at your live store and start the indexation by clicking the Force re-indexation button.
That’s it. After the indexation is complete, your test store will have the new API key and separate Searchanise account, and the live one will have accurate search results.