It can occur in these cases:
- You’ve set up merchandising rules, so the promoted products are displayed at first. You can check out that in the Searchanise control panel > Merchandising & Promo > Merchandising section > Products or Categories tabs.
- Products that match the search query are out-of-stock, and you’ve hidden such products from search in the CS-Cart settings (CS-Cart admin panel > Settings > General > Catalog > Show out of stock products option), or you’ve adjusted to show them at the end (the Searchanise control panel > Search & Navigation > Preferences section > Products tab > option).
- Some product fields are disabled and the app doesn’t search through them. You can check out that in the Searchanise control panel > Search & Navigation > Preferences section > Products Fields tab.