Instant Search Widget doesn’t appear when BigCommerce pages load
If you have a Stencil theme, there is a chance you may experience a problem with loading the Searchanise widgets. As they are...
Troubleshooting
Find out solving the most popular BigCommerce issues
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Instant Search Widget is displayed alongside BigCommerce Quick Search
BigCommerce themes can have a built-in Quick Search. When Instant Search Widget is displayed too, it doesn’t look nice. To avoid this,... -
Why do I get a 404 error on Search Results Page on BigCommerce
Most often, a 404 error appears in the search if the page that shows the search results has been deleted. Searchanise adds... -
Search Results Widget is not taking up the width of BigCommerce page
The issue occurs because the Searchanise app uses the theme template to show search results. Sometimes, the template itself is too narrow.... -
Some products aren’t showing in search results, but they are in my BigCommerce store. Why?
By default, Searchanise widgets display products with the enabled Visible on Storefront setting. If you don’t see the products in the... -
Why are relevant search results not showing on BigCommerce?
It can occur in these cases: The default sorting of the Search Results Widget differs from Relevance. You can check... -
Category pages or brand pages in your BigCommerce store are showing all products
There are 2 main reasons for that: The Smart Navigation feature was disabled: the No navigation option is selected in the Searchanise control panel...
