Widgets don’t appear when Shopify pages load
Checklist for troubleshooting missing widgets If Searchanise widgets are not functioning in your store, please check the following: Other Search...
Troubleshooting
Find out solving the most popular Shopify issues
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Search Results Widget is not taking up the width of Shopify page
The issue occurs because the Searchanise Search & Filter app uses the theme template to show search results. Sometimes, the template... -
Why do I get a 404 error on Search Results Page on Shopify
Most often, a 404 error appears if the page that shows the search results has been deleted from Shopify. Searchanise... -
How to disable the built-in autocomplete in a Shopify theme
Shopify themes can have a built-in autocomplete search (suggestion dropdown). When Searchanise Instant search widget is displayed simultaneously, it doesn’t look... -
Some products aren’t showing in search results, but they are in my Shopify store. Why?
By default, our app’s widgets display products with the Active status and the Sales channels and apps setting set as... -
Why my color options are displayed as drop-down lists in Search Results Widget on Shopify
All colors have to be assigned to a Color Family to show color options as color swatches in the Search... -
Instant Search Widget doesn’t work on mobile devices on Shopify
The Instant Search Widget can’t work in some Shopify themes on mobile devices. In this case, you can add the... -
Why are relevant search results not showing on Shopify?
It can occur in these cases: The default sorting of the Search Results Widget differs from Relevance. You can check... -
Collection pages in your Shopify store are showing all products
The main reasons: It’s a new collection and it hasn’t been indexed by Searchanise yet. Searchanise doesn’t index collections automatically, so after creating one...