It can occur if you’ve made a copy of your CS-Cart store that used our add-on. As a result, there can be two or more Searchanise add-ons with the one account and the same API key.
In this case, we recommend you create a separate Searchanise account for your test store. To do so, follow these steps:
- Go to the Searchanise control panel > Dashboard in your live store, click the Force re-indexation button, and wait for the indexation to complete.
- Connect to the database of the test copy of your store.
- Execute the following SQL query:
TRUNCATE cscart_se_settings;
- Go to the Searchanise control panel in the test copy of your store to make a new connection and get a new API key.
- Go to the Searchanise control panel > Dashboard in your live store and start the indexation by clicking the Force re-indexation button.
That’s it. After the indexation is complete, your test store will have the new API key and a separate Searchanise account, and the live one will have accurate search results.