Some products aren’t showing in search results, but they are in my Shopify store. Why?

By default, our app’s widgets display products with the Active status and the Sales channels and apps setting set as “Online Store” in the Shopify configuration.

If you don’t see the products in the search results, that can occur in these cases:

1. Products are not Active or have the Sales channels and apps setting set not as “Online Store” in the Shopify configuration – the app doesn’t index such products.
2. Products have tags excluding them from search – you have hidden products from search according to these instructions.
3. Products are out-of-stock, and you have hidden such products from search in the Searchanise configuration: Searchanise Search & Filter control panel > Search & Navigation > Preferences section > Products tab > Hide out-of-stock products setting.

If the products you are not seeing in the search results don’t match the cases above, feel free to contact us. We will be glad to help you solve this issue.