Upsell & Cross-Sell: setting up product blocks

Upsell & Cross-Sell adds Recommendation Widgets to your store pages that display product recommendations based on various algorithms.

The recommendation engine is flexible and supports both automatically generated and manually set up merchandising rules. Various types of recommendations are available, such as New Products, Similar Products, Most Popular Products, and more.

The Searchanise recommendation system makes it easier for your customers to discover new products and helps you increase your online store sales.

Example of a Recommendation Widget:

Upsell & Cross-Sell: setting up product blocks

Activation in the Theme Editor

You can activate the Upsell & Cross-Sell app by clicking on the button at the upper right. The app will display a widget in your Online Store if it has a visible status.

Upsell & Cross-Sell: setting up product blocks

After you hit the Activate app button, the app redirects you to the theme editor’s App embeds tab. To activate the app, switch the toggle on and save the changes.

Upsell & Cross-Sell: setting up product blocks

To deactivate the app, follow the steps above and switch the embed app off.

Types of Recommendation Widgets

You can create several Recommendation Widgets of the following types:

Type Description Placement
New Products Displays recently created or recently published products Any page
Featured Products Displays products selected manually Any page
Similar Products Displays products that are similar based on one of the following criteria: product type, tag, vendor, or collection. Your customers will see products that are similar to the product they are viewing at the moment. Product page
Most Popular Products Displays the all-time bestselling products of your online store Any page
Products by Attribute Randomly suggests products of a selected product type, vendor, collection, tag, color, size, or discount rate Any page
Customers Who Bought This Product Also Bought Recommends products other customers bought with the viewed product within the same purchase. Manually added alternatives display when the product has no options bought together. Product page,
cart page
Recently Viewed Products Displays recently viewed products Any page

Some widget types have additional specifications:

  • Featured Products: Select and add products to the product list that you want to display to your customers. You can reorder the products in the list by dragging them from top to bottom and backwards. The order of products displayed in the widget is set from the top to the bottom of the list.
  • Products by Attribute: Select a product attribute by which product recommendations will be sorted and add a specific attribute option from the selector. You can pick several attributes to narrow the amount of products fitting. In this case, the widget only displays the products that contain all the attributes added to the settings.
  • Similar Products: This block can be displayed only on product page.
  • Customers Who Bought This Product Also Bought: This block can be displayed on product and cart pages. You can add alternatives to be displayed when the product has no options bought together.
  • Recently Viewed Products: Set up the lifetime of recently viewed products.

Creating a Recommendation Widget

You can easily add a Recommendation Widget to your Shopify store. To create a widget, follow these steps:

  1. From your Shopify admin, go to the Searchanise Upsell & Marketing admin.
  2. Open the Upsell & Cross-Sell app.
  3. Click Create Recommendations and select the Widget type.
  4. On the Create a new Recommendation Widget page, you can configure common widget properties:
    • Widget status: Select a widget status to manage its visibility in your Shopify store
    • Widget title: Enter the title that will be displayed in your Shopify store
    • Widget description: Add a description if you want to have any under the title
    • Widget display style: Select the layout style of the widget display. Check box to display products in the full width of the window.
    • Number of columns on desktop: Set a specific column layout for desktop devices. Select the value from 1 to 5 columns
    • Number of products displayed: Set the number of products to be displayed in the widget
    • Installation type (on Vintage themes): Add a widget manually to any page or automatically to certain store pages
    • Install on (Vintage themes): Select the store pages for widget placement
      Note

      Installation type and Install on options are available on Vintage theme only.
      If you use Shopify OS 2.0 theme, you can add widgets anywhere in your theme editor by using app sections and app blocks (see Determine your theme architecture version). Learn more in our help article on Setting up the Upsell & Cross-Sell app in Online Store 2.0.
      If the installed app couldn’t determine your theme version, or you’ve changed your theme, please contact feedback@searchanise.io to make the app work properly.

  5. You can look through a detailed description of the Widget type and its Installation type below in this paragraph.

  6. Save changes.

You’ve created your new widget. Now you need to activate the app to check out how the widget looks in your Online Store.

Important info

By default, the Upsell & Cross-Sell app is inactive. You can activate its display by clicking on the Activate app button at the upper right. The app will display a widget in your Online Store if it has a visible status.

Editing widget settings

Whenever you want, you can edit the widget settings on the Edit Recommendation Widget page. You can access this page by clicking on the pencil icon in the Action column of the recommendations list.

Editing Upsells

After you’ve made changes to the settings, a pop-up notification will appear at the top of the page reminding you to save them: “Unsaved changes”. You can then Save or Discard them.

Deleting a widget

If you want to delete a widget, click on the delete icon in the Action column of the recommendations list. A dialog box will ask you to confirm the action by clicking Delete.

Note

If you use Shopify OS 2.0 theme, do not forget to remove the app block in the theme editor after you delete a widget in the app settings. See Removing blocks and sections.

Configuring appearance

From the Content & Style tab, you can configure the look and feel of the Recommendation Widgets to fit your theme.

  1. Title: Customize the widget title and description appearance by setting up its alignment, font family, font size, and color.

    Upsell & Cross-Sell: setting up product blocks

  2. Button: Select the button type and enter the text to show in the widget. Configure the colors of the button background and the text.

    Upsell & Cross-Sell: setting up product blocks

  3. Product image: Select the image ratio for the images of the recommended products:
           a. Adapt to image: Uses the aspect ratio of the images. This prevents the images from being cropped.
           b. Portrait: Crops the images to use a 2:3 ratio.
           c. Square: Crops the images to use a 1:1 ratio.Show second image on hover: when the customer hovers their cursor over the product image, it displays the second product image if the product has one.

    Upsell & Cross-Sell: setting up product blocks

  4. Excluded products and collections: Select the products and collections which you want to hide from your visitors.

    Upsell & Cross-Sell: setting up product blocks

  5. Miscellaneous:
  • Number of columns on mobile: Set a specific column layout for mobile devices. Choose between 1 and 2 columns.
  • Display quantity selector: If enabled, widgets will show a quantity picker
  • Display option swatches: If enabled, widgets will show size and color variations
  • Display Vendor name: If enabled, widgets will show the vendors of the products
  • Use custom CSS: Customize the widget appearance by writing your own CSS rules

    Upsell & Cross-Sell: setting up product blocks

Important info

For your convenience, we’ve described some examples in our help article for Customizing appearance of Upsell & Cross-Sell product blocks using custom CSS.

Badges

You can set up Sale, Sold Out, In stock and Custom badges from the Badges tab to display in the widget.

To edit the badge, follow the steps:

  1. Click on the pencil icon.
  2. Set up the badge display.
  3. Choose the position for the badge display.
  4. Enter the badge text which will be shown to your visitors.
  5. Set up the style and the colors for the background and the text.
  6. Select the badge height and the badge padding.
  7. Save the changes.

Here are the badge’s additional specifications:

  • Sale badge: You can add a sale badge to a product by setting a compare at price that is greater than the regular price. The badge shows over the image for that product on the widget. Learn more about the compare at price.
  • Sold out badge: If the product’s inventory level is 0 and Continue selling when out of stock is enabled, the badge appears on the sold out product in the widget. Learn more about the product inventory.
  • In stock: If the product inventory level is greater than 0, the badge appears in the widget. Learn more about the product inventory.
  • Custom: You can add a custom badge to a product by selecting the collection of products from your store.
Updated on May 27, 2024

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